Frequently Asked Questions

When will my order ship?

Orders are typically processed and shipped within 2–3 business days of purchase.

You’ll receive an email confirmation and tracking number once your order has been dispatched.

How long does shipping take?

Shipping times vary depending on your location. We ship worldwide from multiple fulfillment centers.

Average delivery time is 7–20 business days, and tracking details are usually updated within 3–7 days after shipment.

Can I cancel my order?

We can accommodate cancellations within 12 hours of placing your order.

After this window, your order is already being prepared or shipped, and cancellation will no longer be possible.

What is your return policy?

If there’s an issue with your order (defective item, incorrect product, or damage), please contact us within 7 days of delivery.

Our support team will review your request and, if approved, provide return or replacement instructions.

Please note:

  • Custom jewelry and engraved pieces are final sale.

  • Grillz are final sale for hygienic reasons.

  • You’ll be responsible for return shipping costs.

  • Original shipping fees are non-refundable.

Do your diamonds come with certification?

Yes. Every BlessClarity diamond includes a GIA, IGI, or GCAL certificate verifying its lab-grown origin, carat weight, cut, and clarity.

Can I customize a piece?

Absolutely. You can personalize your ring or jewelry by choosing diamond size, setting, and metal type.

Reach out via our Custom Inquiry Form to begin your design.

How do I know my diamond is real?

All BlessClarity lab-grown diamonds share the same physical, chemical, and optical properties as mined diamonds.

Each stone is certified and laser-inscribed for authenticity and tests positive on standard diamond testers.

Is my payment information secure?

Absolutely. All transactions are processed through Shopify Payments using bank-level SSL encryption.

Your credit card information is never stored on our servers.

How should I care for my jewelry?

Use a soft cloth and warm soapy water to clean your jewelry gently. Avoid harsh chemicals or ultrasonic cleaners.

Store each piece separately to prevent scratches and maintain its brilliance.

Still have questions?

We’re here to help. Email us anytime at hello@blessclarity.com or use our Contact Page.